Contact the practice

Boughton Health Centre

Hoole Lane

Telephone: 01244 325421

Out of Hours: 111

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Enhanced Access 6:30pm to 8pm (by appointment only)
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday8:00am to 6:30pm

If you need help when we are closed

If you require medical attention or advice between 18:30 and 08:00 on weekdays and from 18:30 Friday until 08:00 Monday on weekends, please call NHS 111 or visit Get help for your symptoms – NHS 111, who will be able to arrange local medical attention if required.

NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You should use the NHS 111 service if:

  • You need medical help or advice but it’s not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don’t know who to call or you don’t have a GP to call.
  • You need health information or reassurance about what to do next

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How to make a complaint

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

There are two ways you can make a complaint:

  • You can complain to the healthcare provider (Boughton Health Centre) directly
  • You can complain to the commissioner of the service: NHS Cheshire & Merseyside. You can contact the commissioner on the following details:

Concerns and Complaints Policy (Updated July 2023)