Contact the practice
Boughton Health Centre
Hoole Lane
Chester
CH2 3DP
Telephone: 01244 325421
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm Enhanced Access 6:30pm to 8pm (by appointment only) |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you require medical attention or advice between 18:30 and 08:00 on weekdays and from 18:30 Friday until 08:00 Monday on weekends, please call NHS 111 or visit Get help for your symptoms – NHS 111, who will be able to arrange local medical attention if required.
NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You should use the NHS 111 service if:
- You need medical help or advice but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How to make a complaint
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
There are two ways you can make a complaint:
- You can complain to the healthcare provider (Boughton Health Centre) directly at boughton.healthcentre@nhs.net
- You can complain to the commissioner of the service: NHS Cheshire & Merseyside. You can contact the commissioner on the following details:
- Telephone: 0800 132 996
- Email: enquiries@cheshireandmerseyside.nhs.uk
- Letter: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA1 1QY
Concerns and Complaints Policy (Updated September 2025)
The You and Your General Practice charter (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their local integrated care board (ICB). For more information please visit: You and Your GP Charter – NHS Cheshire and Merseyside
