Contact the practice

Boughton Health Centre

Hoole Lane
Chester
CH2 3DP

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 6:30pm Enhanced Access 6:30pm to 8pm (by appointment only)
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

If you require medical attention or advice between 18:30 and 08:00 on weekdays and from 18:30 Friday until 08:00 Monday on weekends, please call NHS 111 or visit Get help for your symptoms – NHS 111, who will be able to arrange local medical attention if required.

NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You should use the NHS 111 service if:

You need medical help or advice but it’s not a 999 emergency
You think you need to go to A&E or need another NHS urgent care service
You don’t know who to call or you don’t have a GP to call.
You need health information or reassurance about what to do next

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Physical accessibility

Practice Accessibility

We are committed to ensuring our practice is accessible to all patients, including those with disabilities, mobility needs, sensory impairments, or additional communication requirements.

Access to the Building

Step-free access is available at the main entrance.
Automatic doors / easy-open doors are in place to support wheelchair users and those with limited mobility.
Accessible toilet facilities are available on site.
Designated disabled parking spaces are located close to the entrance (where applicable).

Getting Around the Practice

All patient areas are accessible for wheelchair users.
Seating is available in waiting areas, including priority seating for those who may need it.
Consultation rooms are accessible, and staff are available to assist if needed.

Communication Support

We can provide interpretation services, including British Sign Language (BSL) interpreters, with advance notice.
Hearing loop systems are available at reception (if applicable).
Written information can be provided in larger print or alternative formats on request.

Additional Support

Patients are welcome to bring a carer, family member, or support person to appointments.
Assistance dogs are welcome throughout the practice.
If you require any additional help during your visit, please let reception know in advance where possible so we can make appropriate arrangements.

Website Accessibility

We aim to make our website accessible and easy to use for everyone. If you experience any difficulty accessing information, please contact us and we will provide the information in an alternative format.

Contact Us

If you have specific accessibility needs or require support before your appointment, please contact the practice:

Telephone: 01244 325 421
Email: boughton.healthcentre@nhs.net

How to make a complaint

Making a complaint

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

There are two ways you can make a complaint:

You can complain to the healthcare provider (Boughton Health Centre) directly at boughton.healthcentre@nhs.net
You can complain to the commissioner of the service: NHS Cheshire & Merseyside. You can contact the commissioner on the following details:
- Telephone: 0800 132 996
- Visit the ICB website for more information on their complaints process: https://www.cheshireandmerseyside.nhs.uk/contact/complaints/
- Letter: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA1 1QY

Concerns & Complaints Policy 2026 (Updated April 2026)

The You and Your General Practice charter (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their local integrated care board (ICB). For more information please visit: You and Your GP Charter – NHS Cheshire and Merseyside