Contact the practice
Opening Times
Monday | 8:00am to 6:30pm |
Tuesday | 8:00am to 6:30pm Enhanced Access 6:30pm to 8pm (by appointment only) |
Wednesday | 8:00am to 6:30pm |
Thursday | 8:00am to 6:30pm |
Friday | 8:00am to 6:30pm |
Saturday | Closed |
Sunday | Closed |
If you need help when we are closed
If you require medical attention or advice between 18:30 and 08:00 on weekdays and from 18:30 Friday until 08:00 Monday on weekends, please call NHS 111 or visit Get help for your symptoms – NHS 111, who will be able to arrange local medical attention if required.
NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones.
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You should use the NHS 111 service if:
- You need medical help or advice but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How to make a complaint
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
There are two ways you can make a complaint:
- You can complain to the healthcare provider (Boughton Health Centre) directly
- You can complain to the commissioner of the service: NHS Cheshire & Merseyside. You can contact the commissioner on the following details:
- Telephone: 0800 132 996
- Email: enquiries@cheshireandmerseyside.nhs.uk
- Letter: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA1 1QY