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Missed Appointments

144 Appointments Were Missed in November 2018!

Did you know that missed GP appointments cost the NHS roughly £162 million every year? If you decide you do not need an appointment you’ve booked, please let us know so that we may offer the slot to another patient.

Appointments

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Monday to Friday 8.00—18.30

The surgery opens at 08:00 Monday to Friday and patients are seen largely by appointment. The telephone is often busy early in the morning, therefore if your call is routine, please ring later in the day. You may see the clinician of your choice but try to keep to the same clinician for a single period of illness. Urgent problems are dealt with that day.

Patients are able to book routine appointments up to two weeks in advance, either in person, by telephone or via the website. Some appointments are also released on the day and 48 hours in advance in line with DoH guidelines.

Advanced Nurse/Nurse Practitioner Appointments

Advanced Nurse/ Nurse Practitioner appointments are available on the day and pre-bookable 14 days in advance. These clinics are run by a highly skilled nurse practitioner who is able to help with many illnesses such as sore throats, ear ache, chest infections and urine infections. The nurse practitioner has the ability to prescribe, and in the event that you need to be seen by a GP urgently she will be able to allocate you an emergency appointment that day.

Pill Check Appointments

We have a questionnaire for women who are happy on their COCP with no recent changes in their medical history or concerns. Patients will be invited to complete these by Reception when booking a pill check and GPs can also ask them to do this when signing repeat prescriptions. The form is available at Reception and online at pillform.boughtonhealthcentre.co.uk

You will need to provide your BP and weight and can collect an STI swab screen from the toilets at the practice. If you still want to see a Nurse for a pill check then you are still able to book an appointment for a review.

If any issues are highlighted then we will make contact to arrange a telephone or face to face appointment to review any issues.

Emergency Appointments

If all our routine on the day appointments have been taken, but you feel it is a medical emergency that you need to see a clinician that day, you will be asked for a brief description of the problem and may be offered an emergency appointment with the On Call GP or signposted to an alternative service. Please note these emergency appointments are for clinical emergencies only and are not available instead of routine

Doctor Telephone Advice

It may be possible for you to have a telephone consultation with your Doctor or Nurse rather than coming into the surgery (providing this is clinically appropriate), so if you feel this would be right for you, please ask when you contact us to make the appointment. You will be given an approximate time when you will be called back for a 5 minute consultation, but if the Doctor decides that you need to be examined, we will arrange this for you.

Nurse Telephone Advice

If you have a question about your medication or treatment, or need health advice, it can be arranged for a nurse to call you back. This can be more convenient than coming to the practice for an appointment, but if the Nurse decides that you need to be examined, they will arrange this for you.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to reallocate this appointment to someone else. Please note that standard appointments can be cancelled via Patient Access

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